We guarantee a 99.9% network uptime. If for some reason we do not meet that guarantee in any month, you may be elgible for a credit to your account, based on the monthly renewal rate.
We guarantee a 99.9% network uptime. If for some reason we do not meet that guarantee in any month, you may be elgible for a credit to your account, based on the monthly renewal rate.
In order to be eligible for a service credit, you must meet the following criteria:
The total amount credited to You in a particular month under this Agreement shall not exceed the total amount of fees paid by You for such month for the affected Services. Credits are exclusive of any applicable taxes charged to You or collected by Big Brain Global Networks and are Your sole and exclusive remedy with respect to any Downtime.
The following items or actions are not currently covered by the guarantee: