You should have received an email notification with this information. If not, log into your portal at my.bigbrainglobal.com and check the box for “Maintenance Notifications.”
Over the past several months, we have seen a large amount of growth in our Herndon, Virginia Datacenter. Because of this higher than normal growth, we will be required to perform upgrades to several of our core networking components as well as various other infrastructure devices. Maintenance will be performed on our infrastructure during the following window:
October 5th, 11:59PM EDT to October 6th, 2012 6:00AM EDT.
This maintenance window will impact:
– All customers in our Virginia Datacenter
– Our primary website – Big Brain Global Networks – http://www.bigbrainglobal.com.
– Our helpdesk server
– Our customer/billing portal
We apologize in advance for this scheduled maintenance and any issues that may occur. We value your business and if you have any further questions, please feel free to contact our helpdesk.
NOTE: We will be sending a follow up communication 24 hours prior to the maintenance window as a reminder. We will also follow up with an email after the maintenance has been concluded. We also encourage all customers to provide notice to your clients if needed.